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Frequently Asked Questions (FAQs)

 

IN THE KNOW ... How can I keep up with your new work and where you will be featured next?

Please subscribe below to my newsletter for updates on my new work, upcoming shows and special promotions. Please also follow me on Instagram @lisakienephotography and Facebook @lisakienephotography.

 

 

CUSTOM WORK ... Am I able to hire you to create a custom piece?  

Yes, I absolutely love creating custom photographs for my clients' homes and offices or for them to give as a personalized gift to commemorate a special event, memory, person or theme.

Please contact me via phone or text at 816.876.6316 or via email lisa@lisakiene.com so we can discuss how I can create exactly what you want. 

 

 

SHIPPING ... What is your Shipping Policy?

Your order from Lisa Kiene Photography is printed on demand. Please allow 3-5 business days (ideally at least 5) days) for art to be  printed and shipped. You will receive an email notifying you when your art order has been printed and shipped. Please contact me if you placed an order and have not received it after 6 business days.

 

 

 

HELP ... My Artwork Arrived Damaged ~ What Do I Do?

Knock on wood it has never yet happened, but if it does, please know that all Lisa Kiene Photography artwork is ship insured. If upon receipt your artwork is damaged, please contact me immediately via phone or text at 816.876.6316 or via email lisa@lisakiene.com. I will provide you with return instructions and replace and reship the artwork. 

 

 

RETURNS ... What is your Policy on Exchanges/Refunds/Returns? 

Your satisfaction is my top priority!

If, for any reason, you are not happy with your purchase you may return it within 14 days from purchase date for a credit towards a replacement image. All products must be returned in like new (undamaged) condition. You may request a substitute image of the same size and price point. Please note: I do not pay for the return shipping fees on exchanges.

 

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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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